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Customer Service

Our professional service team is always there to assist you, whether you have questions about the application, new features, or bug fixes.

Hilfe / Support


Once you have logged into our website, the [Help/Support] menu will be available to you. There you can open a ticket directly or use the email channel to contact our customer service team.

Your customer advisor will provide you with the necessary login details for your personal customer portal.


Immediately after submitting your request for help and support, you will receive a confirmation email. You can view the progress at any time via your personal customer portal. ​

mit einem Klick auf das entsprechende Ticket kommen Sie in die Details. ​ ​ ​ ​

Communication

Communicate about your tickets via email or directly through the customer portal.


You will receive an information email for every status change and any questions regarding your ticket. Simply reply by email or directly in the communication history of your customer portal. 


The history remains stored and can be viewed at any time.​ ​ ​​

Feedback

Your feedback helps us to continuously improve.

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SLA

We treat all customers equally.


Every question is important and every problem deserves the same attention. Our SLAs therefore differ only in terms of the support periods covered.

SLA Type 1: Monday - Friday 08:00 - 17:00 
SLA Type 2: Monday - Friday 08:00 - 20:00​

other models on request

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